FREQUENTLY ASKED QUESTIONS

Q: Do you make custom cupcakes?

A: Yes we do customer order cupcakes and will try to fulfill whatever your imagination can dream up. Tell us your theme and we will create something special just for you. Please call at least 1 week in advance for custom orders of cakes and cupcakes to avoid disappointment.

 

Q: Do you make custom cakes?

A: Yes, we make birthday and special occasion cakes as well as wedding cakes.  We  would love to create something very special just for you.  Please call at least 1 week in advance for custom orders of cakes and cupcakes to avoid disappointment.

 

Q: Do I need to pre-order for large orders?

A: If you require an order of three dozen or larger, please pre-order. Please call at least 1 week in advance for custom orders of cakes and cupcakes to avoid disappointment.

 

Q: Can I order cupcakes for individuals with dietary needs?

A: We now offer a vegan cupcake, and a flourless cupcake suitable for people avoiding gluten.  All cupcakes are made in our production kitchens which also processes dairy and gluten. We will try to meet your individual dietary needs to the best of our ability. Please contact us at 250.385.0707 to discuss how we might be able to help you.  We will require 48 hrs advance notice for these orders.

 

Q: Do you deliver?

A: Our regular menu items are available for delivery via Skip the Dishes app where available. Delivery for custom orders is available for the Saanich Peninsula, Victoria, and Greater Victoria areas. Please contact one of our locations for availability and pricing.

 

Q: Are Cake Stands available for rent?

A: Yes! We rent cupcake stands if you purchase the cakes from our stores. We have several options for you to choose from depending on the size, your event and the particular style you require. There will be a rental charge for the stand plus a refundable security deposit.

 

Q: Do you design custom cupcakes for weddings?

A: This is your special day and every detail is important. Yes, we will do special custom cupcakes for weddings as well as small individual fondant or buttercream cakes and minature wedding cakes. These cakes may vary in price depending on amount of decorating required. Please visit one of our locations or contact us to make an appointment for a consultation. There is a $20 charge for consultations and tastings, which will be deducted from the balance when you book your special event with us. Please contact us for more details on consultations and tastings at 250.385.0707 or by email.

 

Q: How do I store my cupcakes to keep them fresh?

A: Our cupcakes are packaged in a specially designed box/clamshell to make sure they do not get damaged in transit. If you must store them longer than a couple of days, we recommend putting them in an airtight container in the freezer. You can freeze your cupcakes for up to 2 months in an airtight container.

 

Q: Can I place my order by email?

A: Yes! You can email us at orders@oohlalacupcakes.ca to place an order or inquire for special pricing. Please see our contact page for information on our four locations.

 

Q: Do you make wedding cakes?

A: Yes, we do wedding cakes. All wedding cakes must be custom ordered and orders will only be taken as per our ability to fill. We suggest placing wedding cake orders several months in advance. Please visit one of our locations or contact us to make an appointment for a consultation. There is a $20 charge for consultations and tastings, which will be deducted from the balance when you book your special event with us. Please contact us for more details on consultations and tastings at 250.385.0707 or by email. 

 

Q: Are we a nut/gluten free zone?

A: Unfortunately both our staff and our ingredients may be a little "nutty". We do use peanut butter in some of our most popular recipes so our facilities are not a nut free zone. Our facilities ARE NOT certified to be free of common allergens such as Peanuts, Wheat/Gluten, Eggs, Tree Nuts, and Soy. We will try to meet your individual dietary needs to the best of our ability. Please contact us at 250.385.0707 to discuss how we might be able to help you.  We will require 48 hrs advance notice for these orders.

 

Q: Do you offer a set-up service for weddings and large events?

A: Yes, we deliver and set up for large events in the Victoria area. There will be a charge for this service due to time and travel costs associated.